Newark Wellness

David Meng
1 Star
I went in for an appt with Dr. Stefanie Chu back in February this year for a routine physical. She ordered a series of blood workups for me to take, saying they are a follow up to the checkup. After I took the blood workups, I found I was responsible for $570 in copay after insurance. In my follow up call with Dr. Chu to examine my blood workup results, I asked her about the high cost of the workups and she said it shouldn’t cost that much. I tried then for the next several months to contest the charge, going back and forth with my insurance, and Alameda Health System’s billing department, only to eventually find out I need to request a dispute claim / billing code review with Alameda Health System. I feel it needs to be said that none of this was explained well to me as a patient who was trying to get more clarity into the nature of high charge for my blood workup. I felt like I was pulling teeth through the entire process. Eventually, the results of the dispute claim came back and they said in very vague terms that I would be responsible for the whole amount because the doctor had apparently submitted the billing code labeling me as overweight, which meant that the blood workup was not covered under my insurance. WHATT???? So basically Dr. Chu lied in saying that she submitted the blood workup as a follow up for a regular physical exam. Now I am being held responsible to pay for a service I was not properly informed I was signing up for. This is at best unprofessional and at worst fraudulent behavior. Stay FAR away from this doctor and Alameda Health System.
Friday 6th September 2024

Jeffrey James Rodrigues
5 Star
I've been seeing this guy for 3 years. I stopped in there today without an appointment at 1:45 and they got me out of there by 3 pm. I was very happy that they were able to see me and give me a prescription for my sinus infection. This place doesn't like walk-in patients but they do allow them. They also gave me the referral that I needed to a different doctor.
Monday 8th January 2018

Izcalli Mariscal
1 Star
A relative of mine recently was referred here for a prenatal check up. From the moment she walked in, she was met with an unfriendly and unwelcoming attitude from the staff. It felt like she was inconveniencing them by being there, even though that is their job. Many staff kept repeating that “they were closing soon” even though there was plenty of time to get the appointment completed. When she attempted to ask questions or make simple requests, the staff/nurses responded in a dismissive manner. Overall, her experience at Newark Wellness was extremely unpleasant, thanks to the rude and unprofessional behavior of the staff. I would not recommend this place to anyone looking for a pleasant and welcoming environment, especially if you are pregnant!
Saturday 13th April 2024

Jane Zhong
1 Star
Called them to schedule an appointment and asked “can you help me …”, and the customer support person said “NO” and hung up my call. Excuse me??? Never met such a bad customer support!!!
Wednesday 17th July 2024

Fotima
4 Star
I went here for a woman wellness exam and the experience was good overall. The wait was a bit long (around 30-40 minutes) but everyone was super nice from the receptionists at table #1, 2 to the nurses that saw me. The only person who was rude and a bit aggressive was the phlebotomist. I didn't realize that I had missed the number on the screen that indicates when your turn is for the blood tests so I asked the receptionist what to do. She was very kind and told me to speak to the phlebotomist and that it shouldn't be a problem. I spoke to the phlebotomist about it and she was really frustrated and dismissive when I apologized for missing my turn. I told her it's my first time here and that I didn't realize my mistake till later. She then told me to sit down and called me in a few minutes later for the bloodwork. Maybe she was having a bad morning. All in all, I'm still happy I was able to get the blood work drawn on the same day. I didn't mind the 40 minute wait too much. The waiting room was quiet and clean.
Friday 17th November 2023